After communication comes the timely decision on personal matters. Mere good intentions are not enough unless these are converted into action. Small matters in the view of management like annual increments, crossing of efficiency bars, GPF advance, leave sanction, T.A. bill sanction etc., are very important from an individual's point of view. A system should be developed so that these problems are taken care of before any need of complaint arises. I have come across several cases where there has been criminal neglect in the disposal of such matters. No wonder, the affected employees had lost all their initiative.
Another important factor is the working environment. It should be ensured that your men's working environment is reasonably good, keeping in view the resources of the organisation. I am of the view that lavish expenditure is not necessary for this purpose. All that is needed is to take timely care of the furniture and other equipments. The management should not expect good work from a person who sits on a broken chair. I also feel that the management should not incur unnecessary expenditure for the senior officers and there should be minimum gap between management and employees' working environment. Once these attitudes are developed, it becomes easy to develop a proper work culture.
And then there is need to keep your employees as up-to-date as possible. The management gets several opportunities of interaction with the outer world and thus remains aware of the developments but the staff does not get such opportunities. While equal opportunities may not be possible, their knowledge should be updated through training, seminars or other forums of discussions. My experience in this area has been very positive. This is liked by most of the staff and they respond wonderfully if the job is done seriously.
I will not touch upon other areas which make an organisation conducive to growth. The intention here was to highlight the 'Man' part of the organisation which I feel is the most important resource of all the four 'M's, namely, Man, Money, Material and Moments. And to develop 'Man' we must 'LEARN TO TRUST'.
God can make you anything you want to be. The secret is ‘Trust Him’.
It is an equal failing to trust everybody and to trust nobody.
The man who trusts men will make fewer mistakes than he who distrusts them.
The only way to make a man trustworthy is to trust him.
To be trusted is a greater compliment than to be loved.
Trust is like a thin thread. Once you break it, it is almost impossible to put it together again.
Trusting is occasionally painful. Not trusting is always so.
What upsets me is not that you lied to me but that from now onwards I can no longer trust you.